Subject: Tech Support Candidate - Md Perwez Alam
From: Md Perwez Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Feb 2022 01:10:05 -0500

| | Tech Support Test

Name | Md Perwez Alam
E-mail | [email-masked]
Phone Number | (+91) 7056150582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ci infotech | Sr. Engineer | Na | 31000
Previous Employer 1 | Valuepoint system pvt ltd | System expert | 4 nov 2019 | 18000
Previous Employer 2 | Zensar technology | Desktop support | 31 may 2017 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first step is open browser than clear cookies and cached file than reopen browser and chek working or not if not working tha open windows firewall than check rule inbound rule and outbound rule if this site is block so unblock this site than again reopen the browser and check again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to speaker and check power on or off if on than on the bluetooth. Go to mobile settings than open bluetooth and check the speaker name if showing name than connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction my answer and resolve the customer issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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