Subject: Tech Support Candidate - SYED UROOJ AHMED
From: SYED UROOJ AHMED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 03:30:31 -0500

| | Tech Support Test

Name | SYED UROOJ AHMED
E-mail | [email-masked]
Phone Number | (91) 9891815951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ESMOB technologies Pvt Ltd | Associate consultant | Till now | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will have to check url is working or not then trying to resolve myself using linux commands and take screenshots and send to team leader for further procedure that's what I am doing in my present position.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth with power button on
Then open settings in phone then open bluetooth options to search that particular bluetooth device and connect it.

What according to you makes you a good candidate for customer service or technical support job? | I am good in resolving issues getting from various customer and like to get queries in order to solve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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