Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 02:23:21 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (+91) 9540195744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vrindawan Appartment, Pepsi Road,  Harit Vihar, New Delhi 110084
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Technical support engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FORTUNE MARKTING PVT.LTD | Technical support engineer | Till date | 25000
Previous Employer 1 | SHIV SHAKTI INFOTECH PVT.LTD | Technical sales engineer | 30-nov-2017 | 20000
Previous Employer 2 | REALTIME TECHSOLUTIONS PVT.LTD | Technical support engineer | 30-may- 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all i will check if internet is available in computer or not.
2. Then i will check that website on other web browsers
3. Some time firewall blocks some website ...if will check the settings of firewall .
4. Antivirus is also responsible for such issues with website ..i will check the settings and command antivirus to access this website.
5. You can clear the cookies and cached data stored by your web browser. If it still doesn’t work, try uninstalling the web browser.
6. I would open web browsers setting and check browsers setting again .
7. I would be check website again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on our mobile phone .
2. Open bluetooth speaker .
3. Search bluetooth speaker bluetooth ID in mobile phone bluetooth.
4. Then connect .

What according to you makes you a good candidate for customer service or technical support job?

Listening to customer with patience and understanding there issues deeply so that I can assist them in better way .
Will of solving their issues in all possible ways is my aim.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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