Subject: Tech Support Candidate - Anushray Sharma
From: Anushray Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 01:40:34 -0500

| | Tech Support Test

Name | Anushray Sharma
E-mail | [email-masked]
Phone Number | (+91) 8447369010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genius Style India Pvt Ltd | BDE | Currently working | 35000
Previous Employer 1 | Concentric | Senior practitioner | 14 April 2018 | 30000
Previous Employer 2 | Classic Information Pvt Ltd | Software developer | 25 June 2014 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll check my internet connect.

I'll drag my mouse pointer to the right hand bottom corner of my windows screen.

Then I'll click on the network icon to see whether the internet connection is on or off.

If we have the wifi connection then I'll check that whether I'm connected with the correct wifi connection or not.

If the system is not connected then I'll connect with the wifi with correct credentials.

If the connection is correct then I'll retry to open the website in the browser. If the problem still persists then I'll go the setting section of the browser which I can find after clicking on the three line icon on the right hand top corner.

Then I'll clear the cache memory from the password & history option.

Then I'll reload the website page to see the result.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker.

Go to the mobile settings.

Then search for bluetooth option. Turn on the blue tooth.

Seach the bluetooth speaker name in the device list connections available on the mobile.

If the name doesn't appear then refresh the device list using the refresh button.

When the bluetooth speaker name appears then select that name & connect with the password or the pairing pin.

If successful then you'll hear the device connected sound on your speaker.

What according to you makes you a good candidate for customer service or technical support job? | I'm from a IT back ground as well as I have a good experience of Customer services from my pervious companies.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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