Subject: Tech Support Candidate - Indresh .
From: Indresh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Jan 2022 15:19:23 -0500

| | Tech Support Test

Name | Indresh .
E-mail | [email-masked]
Phone Number | (+91) 9129963631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindalx | Tech support engineer | Currently working is there | 18300
Previous Employer 1 | Renovision automation services | Customer support engineer | 27 March 2020 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly I will check his internet connection that it's properly working or not.

2. If it's properly working, I will check the error code to know which type of error the user is facing.

3. Thereafter I will ping the site on CMD, if it's showing request time out then it's considered that the site is not working.   OR

If ping is properly working on Cmd, it's considered as the site is working properly.

4. I will check that is the user connected through any VPN that might block site's access, if yes then i will disconnect the VPN and thereafter will try to reconnect the concerned site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on the Bluetooth oh the speaker.

2. I will switch on the phone's bluetooth and search the bluetooth name of the concerned speaker.

3. After finding concerned bluetooth name, i will pair the same.

4. Finally, the bluetooth speaker is connected to the phone successfully.

What according to you makes you a good candidate for customer service or technical support job? | According to me. Providing proper support of user or client queries and clarify to user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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