Subject: Tech Support Candidate - Mohd Shahid Mohd
From: Mohd Shahid Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Jan 2022 00:20:18 -0500

| | Tech Support Test

Name | Mohd Shahid Mohd
E-mail | [email-masked]
Phone Number | (201301) 8800108469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
I have worked on service now , remedy tool and also i am working on helpline ticketing tool and for remote support i am on Logme rescue team viewer any desk , i know how to troubleshoot any kind of Hardware and windows related issue , i know how to configure outlook , i know how to troubleshoot network and Internet related issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive | Technical analyst | 8th of feb 2022 | 14000
Previous Employer 1 | Future soft | Desktop support engineer | |
Previous Employer 2 | Gingerweb | System administrator | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i have check my Internet is working or not and then my wifi or LAN is working or not if my Internet and LAN WiFi is working fine then i check in My is getting right ip or not and then check my pc getting DNS ip or manual ip if getting manual or DNS ip so i remove Dns using Flash DNS command and reset network Internet settings fr from the from the system and clear browser history and relaunch the browser and check this affected links is working fine
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i have turn on my mobile phone Bluetooth and power on the speaker and click on Bluetooth connection search options after that select your correct speaker Bluetooth name and pair your device after pairing its working fine

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction is most important things for technical support job

Ask targeted question to diagnose problems

Excellent problems solving and multitasking skill

Low temper ability to work under pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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