Subject: Tech Support Candidate - Abhishek Yadav
From: Abhishek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 10:43:01 -0500

| | Tech Support Test

Name | Abhishek Yadav
E-mail | [email-masked]
Phone Number | (91) 8840642614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Associate | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will try to open this website on a new tab.
(2) I will clear cookies and then I will try to open the website.
(3)i will update the browser
(4) i will closed unnecessary windows open in the computer.
(5)i will check internett connectivity and reset my router.
(6) if the problem is not solved then i will open this website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from top of the screen
I will click or touch on bluetooth and i will hold it.
I will click on pair new devices
Tap the name of the Bluetooth devices you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

He must be fluent in English.
He must have basic knowledge in networking.
He must know how to troubleshoot the problems.
He must have multi tasking skills and computer skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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