Subject: Tech Support Candidate - Mohd Shahraj
From: Mohd Shahraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 07:01:55 -0500

| | Tech Support Test

Name | Mohd Shahraj
E-mail | [email-masked]
Phone Number | (91) 9756577976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact Solution | Remote Support Engineer | 14 Feb 2022 | 20000
Previous Employer 1 | Orient technology | Remote Support Engineer | 30 may 2020 | 19500
Previous Employer 2 | Experis IT | System Engineer | 30May 2019 | 19200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Firstly we will internet Connectivity
2 We will check browser Proxy
3 We will check compliance status

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we will installed Bluetooth driver
Second we will search the device name
And last connect to correct device

What according to you makes you a good candidate for customer service or technical support job? | Technical Support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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