Subject: Tech Support Candidate - Emon Jain
From: Emon Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Jan 2022 00:51:22 -0500

Tech Support
Test

Name

Emon
Jain

E-mail

[email-masked]

Phone Number

(201301) 8318272356

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 65

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Champ info Software

Desktop support
engineer

Currently working

16000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Ping the website url in cmd.

2.Check internet troubleshooting like lan cabel Or enabled and disabled with the
help of ncpa.cpl command.

3.Check time and date in user computer.

4. Clear all cache and cookies in browser that you have using.

5.Check the proxy if we have apply in computer user.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open the
Bluetooth button for your device that you have using.

2.Open the Bluetooth for your mobiles phones.

3. Go to Bluetooth setting for your mobile phones.

4. Check those device that you have opened Bluetooth.

5.End click.

What according to you makes you a good candidate
for customer service or technical support job?

Being a
fast learner, I quickly pick up skills knowledge related to my project.

On a scale of 1 - 5 please rate your fluency in
spoken English

2