Subject: Tech Support Candidate - Manish Poddar
From: Manish Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 23:47:25 -0500

| | Tech Support Test

Name | Manish Poddar
E-mail | [email-masked]
Phone Number | (91) 7061176805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | CSS | 24/Jan/22 | 420000
Previous Employer 1 | Convergys india Pvt | CSS | 15/Aug/18 | 330000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, try and rebooting your computer.
Check for malware, viruses, and spyware.
Try a different home page.
Clear all cached data.
If all else fails, try returning your browser to default settings through Internet Options

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music

What according to you makes you a good candidate for customer service or technical support job? | To build good customer relationships you need to: greet customers and approach them in a way that is natural and fits the individual situation. show customers that you understand what their needs are. accept that some people won't want your products and concentrate on building relationships with those who do
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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