Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 13:24:01 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8010161022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 37
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Sophos Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pyramid IT Consulting Pvt Ltd New Delhi (Client Location Yesbank ltd.) | Pyramid IT Consulting Pvt Ltd New Delhi (Client Location Yesbank ltd. | Current | 23k
Previous Employer 1 | Microland Ltd. Gurgaon (Client Location Yesbank ltd.) | Desktop Support 1 | 21/07/2021 | 20k
Previous Employer 2 | Progressive Infovision Pvt ltd. New Delhi (Client Location Yesbank ltd. | Desktop Support 1 | 10/02/2019 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we will check Internet connection.
2. Remove clear cache and history.
3. if still not working we will check it from another browser.
4.Check internet Proxy.
5 Check another system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on mobile Bluetooth
2 Turn on Bluetooth of Bluetooth Speaker.
3 Search Bluetooth Speaker Name on Phone,
4 click on your bluetooth speaker Name and pair option is comming and click to ok.
Bluetooth Speaker Connect successfully.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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