Subject: Tech Support Candidate - Shubham Raghav
From: Shubham Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 13:15:17 -0500

Tech Support
Test

Name

Shubham
Raghav

E-mail

[email-masked]

Phone Number

(+91) 8650440027

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New ashok nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Techvisor services pvt.ltd

Service desk engineer

10jan

13000

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1st we have clear browing
history.

2nd we have to clear cache.

If website is not open then this should be a website error.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1st we to turn on Bluetooth.

2nd we have search the device we have to connect.

3rd after that we have to select the device that we connect and enter pairing
code.

4th The device will connect after entering pairing code.

What
according to you makes you a good candidate for customer service or technical
support job?

1-we must have excellent listening skill.

2-we must have excellent communication skill.

3-we must know about technical terms.

4-we must have the knowledge of technical.

On a scale of 1 - 5
please rate your fluency in spoken English

3