Subject: Tech Support Candidate - Raman Channa
From: Raman Channa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 09:32:49 -0500

| | Tech Support Test

Name | Raman Channa
E-mail | [email-masked]
Phone Number | (+91) 8368417583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt. Ltd. | Technical Support Engineer | 08/02/2022 | 21000
Previous Employer 1 | Excel Computer pvt. ltd. | Desktop Support Engineer | 31/03/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check the internet connection.
If internet is working:-
we try to open the website in alternate browser or clear the cache of the browser, then try again.
If it shows the error related to proxy & firewall settings, we check firewall & protection settings as well.
If internet is not working:-
Take a restart of the system & check the internet is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 start the bluetooth of mobile & power button of speaker.
2 go to bluetooth settings of mobile
click on pair a new device.
3 Select the speaker name on device
4 click on Allow to pair

What according to you makes you a good candidate for customer service or technical support job? | It is all about our attitude how we solve the problem. I am a soft spoken person. I have the quality to solve the problem in efficiently & effective manner. I can do a work calmly under pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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