Subject: Tech Support Candidate - Maninder Singh
From: Maninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 06:59:49 -0500

Tech Support
Test

Name

Maninder
Singh

E-mail

[email-masked]

Phone Number

(+91) 7876949565

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chandigarh

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eclerx services

Senior desktop support
engineer

Na

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First, we
will check the internet connection.

If it doesn't work then we will check the browser settings.

We will check by resetting the browser settings.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

We will be
required to enable the Bluetooth mode in the speaker and mobile phone also.

Select the pairing device in mobile phone and connect Bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Skills.

I think, skill matters.

And i have all that, this position required.

On a scale of 1 - 5
please rate your fluency in spoken English

4