Subject: Tech Support Candidate - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 06:01:31 -0500

| | Tech Support Test

Name | Deepak Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7980061318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I2A technologies | IT Executive | 7 feb | 24k
Previous Employer 1 | T&T Infrazone | IT Executive | 14 august | 19k
Previous Employer 2 | HUL | Desktop support | 30 August 2020 | 15k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Either suite is blocked by firewall or internet issue will be there
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth and should be on both devices then search and choose then click on pair after paired connect.
What according to you makes you a good candidate for customer service or technical support job? | Try to resolve the mostly all issue of user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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