Subject: Tech Support Candidate - Neetu Rani
From: Neetu Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 05:23:56 -0500

Tech Support
Test

Name

Neetu
Rani

E-mail

[email-masked]

Phone Number

(91) 8683842751

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rewari

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

SecMark Consulting Pvt Ltd
Mumbai

It executive

10 oct2021

25

Previous
Employer 2

I Enegizer

Jr.Engineer

31dec 2020

20

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Shot down
the computer and restart .

Refresh website

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 Scrolldown from the top of the screen.

2 Touch and hold Bluetooth .

3 Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Good
relation with customer.

Be Polite .

Good knowledge of technical support.

Talk in a manner .

On a scale of 1 - 5 please rate your fluency in
spoken English

3