Subject: Tech Support Candidate - Lokesh Kumar Shrivastava
From: Lokesh Kumar Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 05:01:27 -0500

| | Tech Support Test

Name | Lokesh Kumar Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 9971247292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphatek system | IT HELPDESK | 26feb 2022 | 14000
Previous Employer 1 | Abtusworld | ITHELPDESK | 30sep 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 please check the url which you entered is correct.
2 please check the internet connection, whether it is connected properly aur not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 switch on the Bluetooth of your mobile phone.
2 power on the Bluetooth for the speaker.
3 search the Bluetooth name after this click on the Bluetooth name.,
4 It shows to pair the device, after pairng the device, now your Bluetooth speaker connected with the mobile phones.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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