Subject: Tech Support Candidate - Aman Singh
From: Aman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 04:18:42 -0500

| | Tech Support Test

Name | Aman Singh
E-mail | [email-masked]
Phone Number | (+91) 9235555595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | Desktop Support engineer | | 20000
Previous Employer 1 | Astha Technical services | System engineer | | 25000
Previous Employer 2 | HCL Technologies | Customer service representative | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check what is the error message.
2. If we get and error message like page not found or no Internet. Then we have to check the internet connectivity.
3. If connectivity is proper and still same error is occurring then we have to check proxy settings or any vpn is stopping that page to get deployed.
4. Still same issue then we can try to reinstall the Browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth devices on both mobile and speaker.
2. Set the speaker to pairing mode.
3. Select the device name of the speaker in mobile phone and click to pair.
4.

What according to you makes you a good candidate for customer service or technical support job? | I like challenges and can work in heavy flow with responsibility and accuracy.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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