Subject: Tech Support Candidate - VISHAL RAJ
From: VISHAL RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 04:17:13 -0500

| | Tech Support Test

Name | VISHAL RAJ
E-mail | [email-masked]
Phone Number | (+91) 9557257465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gaziabaad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | PayMe India | CS executive | 07/10/2021 | 14k
Previous Employer 2 | I ENERGIZER | Jr.Eng. Tech. Support | 09/07/2020 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the URL and check your internet connection refresh the window clear the cookies from the  chrome browser and then try to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth speaker into pairing mode.
Open your mobile phone Bluetooth and search for a new pairing device.
Select your Bluetooth speaker and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I am a very good listener and solve problems in a very polite tone. I have 1.5 years of experience in tech support profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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