Subject: Tech Support Candidate - Ritesh Gupta
From: Ritesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 03:51:00 -0500

| | Tech Support Test

Name | Ritesh Gupta
E-mail | [email-masked]
Phone Number | (84874) 75294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 63
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Science hobby centre | Associtae | July 2019 | 15000
Previous Employer 1 | Concentrix | Senior asso2 | Working | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address for typos.
Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues.
Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open Bluetooth device phone and speaker and paired them and connected.
What according to you makes you a good candidate for customer service or technical support job? | I have a 2.5 years experience in coustmare support. And I have handle a international client or coustmare via email and call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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