Subject: Tech Support Candidate - Akash Srivastava
From: Akash Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 02:46:24 -0500

| | Tech Support Test

Name | Akash Srivastava
E-mail | [email-masked]
Phone Number | (91) 7379468412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Java Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
JavaScript is enabled
Cookies are enabled
Clear your cache and cookies.
web browser is up to date.
Restart web browser.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth device in pairing mode.
5. check Bluetooth speaker's name on the list.
6. Select the speaker's name to connect to it
7. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Ideal candidate for a customer service job is sincerity and commitment to deliver excellence.
Effective communication skills, Patience to listen customer and Good sense of humor. Is the quality

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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