Subject: Tech Support Candidate - Rahul Navjyoti Giri
From: Rahul Navjyoti Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 02:04:05 -0500

| | Tech Support Test

Name | Rahul Navjyoti Giri
E-mail | [email-masked]
Phone Number | (+91) 8511330425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel LTD. | ISP/Network Engineer | Currently Working | 35,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- go to setting and open network setting.
2- check wi-fi connection.
3- connect again and restart computer.
4  enjoy browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open setting on mobile.
2-open Bluetooth setting.
3 on Bluetooth and pair speaker.
4-Enjoy music.

What according to you makes you a good candidate for customer service or technical support job?

1- Listen customers Issues carefully.
2- resolve issue as company norms.
3 last but important satisfaction of customer must.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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