Subject: Tech Support Candidate - RUHI KHAN
From: RUHI KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 02:02:37 -0500

| | Tech Support Test

Name | RUHI KHAN
E-mail | [email-masked]
Phone Number | (91) 8076028358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | precision infomatic m pvt ltd | service desk executive | 15/ feb /2022 | 20 k
Previous Employer 1 | hcl services | service desk executive | 03 /oct/ 2018 | 15 k
Previous Employer 2 | Bajaj auto ltd | trainee engineer | 19/Aug/2016 | 10 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection .
2.Refresh webpage and then research next step we can check whether cookies are enabled .
3.clear all old history from browser .
4.check same application in another browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on required Bluetooth device
2.click on mobile Bluetooth option and check for correct device and click on pair .

What according to you makes you a good candidate for customer service or technical support job?

1.Good listener .
2.Strong multi-tasking skills knowledge of it tool .
3.Never say no to any work .
4.Always ready to learn new things .
5.positive and polite attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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