Subject: Tech Support Candidate - Shuaizab Ayaz
From: Shuaizab Ayaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 01:46:40 -0500

| | Tech Support Test

Name | Shuaizab Ayaz
E-mail | [email-masked]
Phone Number | (+91) 7017644251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service | 3 Feb |
Previous Employer 1 | One9T technologies | Technical support | 9 Jan 2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the link of the website. Then try to clear the cache of the browser and simultaneously check the date as well.
If nothing works, then I will check with other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open BT on both mobile and speaker.
And on mobile try to find the devices. Once you are able to see Speaker's Bluetooth sign. Tap on it and it will ask permission for connect. Permit it and it's done.

What according to you makes you a good candidate for customer service or technical support job?

Candidate must be polite.
Candidate must be Tech savy.
Candidate must be a point to point speaker.
Candidate must be good in dealing harsh customers.
Candidate must be patient.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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