Subject: Tech Support Candidate - Rahul Prajapat
From: Rahul Prajapat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 01:15:33 -0500

| | Tech Support Test

Name | Rahul Prajapat
E-mail | [email-masked]
Phone Number | (+91) 8076559214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi ( Mundka-Nangloi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Titan Biotech Ltd | IT Specialist | | 15000/-
Previous Employer 1 | Multitv Tech Solutions | Noc Engineer | 31 oct 2019 | 10000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check My internet connection.
then refresh the webpage.
Then i will also check this website on other devices.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Need to open Bluetooth in speaker as well as in android phone.
After that in Bluetooth list , the speaker name will come and after that we can easily connect that.

What according to you makes you a good candidate for customer service or technical support job? | I have a good technical skills in ERP , hardware , networking, software, biometric machines, access point, firewall , CCTV
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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