Subject: Tech Support Candidate - shraddha sharma
From: shraddha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 13:28:25 -0500

| | Tech Support Test

Name | shraddha sharma
E-mail | [email-masked]
Phone Number | (+91) 8802828673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Upside India Pvt. Ltd | Technical Support Executive | | 31000
Previous Employer 1 | Hays Bussniess Solution | SME | 31Aug2019 |
Previous Employer 2 | Hays Busniess Solution | SME | 31Aug2019 |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error type if I have found a server error so I will connect with the client to check the issue on Console and if I get 500, 404, error I will connect with Development team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Open Mobile Setting and Switch On the Bluetooth and then Switch On Bluetooth Device and search the device and connect the Device name with Mobile Bluetooth. And Speaker Device is ready to use
What according to you makes you a good candidate for customer service or technical support job? | As I Technical Support Executive My role is to provide the best Solution to Our client and finish the assigned work within the timeline. Test the Module assign the issue to the Dev team and help to reduce redundancy of the issue make a Sheet and Discuss with Scrum Meeting and Ability to work under pressure. Always ready to take on new challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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