Subject: Tech Support Candidate - abhishek chaturvedi
From: abhishek chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 13:27:02 -0500

| | Tech Support Test

Name | abhishek chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 7408881664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | arrina education pvt. ltd | executive | currently working | 23048
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The Website Troubleshoot steps are given below:-
1) Refresh the page
2) Make sure JavaScript is enabled.
3) Make sure cookies are enabled
4) Clear my cache and cookies.
5) Make sure my web browser is up to date.
6) Restart my web browser
7) Try a different web browser
after 6th step. if its still not working then I'll use the seventh step for troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn Bluetooth on
Pair a Bluetooth accessory
Connect …
1) Swipe down from the top of the screen
2) Make sure my Bluetooth is turned on.
3) Touch and hold Bluetooth
4) In the list of pair devices, tap a paired but unconnected device.
5) When my phone and bluetooth speaker are connected then, the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate are those who have patience to deal with customer in a polite way.
understand there problems and have the skill to resolve the problem as soon as possible.
Candidate should have the time management skill.
Should have proper knowledge in technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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