Subject: Tech Support Candidate - Ankit Sen Ankit
From: Ankit Sen Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 10:51:53 -0500

| | Tech Support Test

Name | Ankit Sen Ankit
E-mail | [email-masked]
Phone Number | (226005) 9839074156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Rsa VPN Teams issue O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Senior analyst | 28 jan | 24100
Previous Employer 1 | Futuresoft pvt LTD | Remote support engineer | 16 aug 2020 | 18000
Previous Employer 2 | Rameet Solution pvt ltd | Remote support engineer | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet its working or not after that I will check with diffrent browser and reset the browser setting  along with check proxy setting as well after that it's not working send the concern team to chek site is open or block with backend

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth setting in mobile
After open setting search device
When Device is showing click on device and connect

What according to you makes you a good candidate for customer service or technical support job?

I am having strong communication skill I am able establish good working rapport with the client quickly.
I am also having patience and logical mind and willing to learn continuosly.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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