Subject: Tech Support Candidate - Prince Bhogal
From: Prince Bhogal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 10:38:28 -0500

| | Tech Support Test

Name | Prince Bhogal
E-mail | [email-masked]
Phone Number | (143531) 8054979164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurdaspur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Lan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Desktop engineer l2 | 15 jan 2022 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check internet connection ,secondly check error does it related to site server down,try with different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of phone and headset  then pair headset with phone.
What according to you makes you a good candidate for customer service or technical support job? | I have have 3 year experience as a desktop engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |