Subject: Tech Support Candidate - Vijay Singh
From: Vijay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:50:23 -0500

| | Tech Support Test

Name | Vijay Singh
E-mail | [email-masked]
Phone Number | (91) 8923063416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karol bagh New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Core team solution Pvt Ltd | Desktop support Engineer | Currently working | 23450
Previous Employer 1 | Cinepolis India Pvt Ltd | IT Associate | 30/10/2018 | 12000
Previous Employer 2 | 3i infotech Pvt Ltd | Desktop support Engineer | | 9400

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1: We will check lan wire which is connected with the Desktop/Laptop.
Step-2:We will check IP address in Desktop/Laptop.
Step-3: We will check proxy settings in browser.
Step-4: We will check tracert command on cmd.

After using above step problem will resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1: Open mobile setting.
Step-2: Click on bluetooth icon.
Step-3: ON bluetooth in mobile.
Step-4: After searching bluetooth speaker name, we will click on name of bluetooth speaker.
Step-5: After click on name of the bluetooth speaker, bluetooth speaker will connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | A responsible person
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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