Subject: Tech Support Candidate - Pankaj Sharma Pankaj
From: Pankaj Sharma Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:48:21 -0500

| | Tech Support Test

Name | Pankaj Sharma Pankaj
E-mail | [email-masked]
Phone Number | (+91) 8318621380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 41 Noida Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orien edutech pvt Ltd | System Engineer | | 200000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connection, after that ping local dns , thn check browser settings third party software block.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker also turn on Bluetooth in your phone and search and paired same device name and connect them.

What according to you makes you a good candidate for customer service or technical support job?

Currently I am working as system Engineer profile 2 years 7 Month.

Also working ticketing Tool of Service Desk Portal

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |