Subject: Tech Support Candidate - Yashwant Gosai
From: Yashwant Gosai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:26:02 -0500

| | Tech Support Test

Name | Yashwant Gosai
E-mail | [email-masked]
Phone Number | (263153) 7895888332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttrakhand, rudrapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote support Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Golbtiyar infotech Pvt Ltd | Remote support Engineer | | 15k
Previous Employer 1 | Value point systems Pvt Ltd | System engineer | 23 dec 2020 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all delete the browser's history and cookies, even if the issue is not closed, then reinstall the browser, then the issue will be solved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | So first we will turn on the bluetooth of our phone ,After that we will turn on the bluetooth of the device Will search the device only with the bluetooth of the phone After that connect the bluetooth of the device to the bluetooth of the phone After that the device will connect to the phone's bluetooth
What according to you makes you a good candidate for customer service or technical support job? | a good employee
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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