Subject: Tech Support Candidate - Bharat Bhushan Sharma Bharat
From: Bharat Bhushan Sharma Bharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 08:54:43 -0500

| | Tech Support Test

Name | Bharat Bhushan Sharma Bharat
E-mail | [email-masked]
Phone Number | (91) 9555466601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen Pvt ltd | Quality control | Working till now | 26000
Previous Employer 1 | Lenskart solution | Customer service experience | 2 April 2021 | 18000
Previous Employer 2 | Excitel broad band | Technical support executive | 31deceber 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will check internet connection

2 I will try to open the website in different browser.

3 After, I will check website losses, latencies and RTO through command prompt.

4. If, I will get Request time out. IT means there is a some kind of issues with website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.

2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. as it may take a moment to show up.

Select the speaker's name to connect to it. It takes a few seconds for the devices to pair.

When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology, and I enjoy working with people. It's my hobby to solve the customers' issues, and I enjoy troubleshooting other's issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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