Subject: Tech Support Candidate - Prabhat Kumar
From: Prabhat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 08:53:27 -0500

Tech Support
Test

Name

Prabhat
Kumar

E-mail

[email-masked]

Phone Number

(91) 9872903725

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

I.A.R.I PUSA
CAMPUS

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Instakart pvt ltd

system engineer
+helpdesk

9 nov 21

Previous Employer 1

Teleperformance

System
engineer+helpdesk

18 aug 2019

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Clearig history, cache, cookies and retry.

2.Using cmd, run ping to check packet loss w.r.t website.

3. Checking browser proxy or website is accessible on no proxy setting.

4. Checking after connecting/disconnecting VPN, if any installed

5 Checking on alternate browser or different machine which is running on same
domain/network.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on BT of speaker and mobile.

2.Place both the devices close to each other

3. Now go to mobile Settings>wireless settings >Bluetooth>SCAN or pair
new device> tap on the the Name of device/speaker.

4.After tapping on the visible desired device, the speaker will get paired with
phone.

What according to you makes you a good candidate
for customer service or technical support job?

i have
an eager to know more about finding resolutions.

On a scale of 1 - 5
please rate your fluency in spoken English

4