Subject: Tech Support Candidate - Suraj Mishra
From: Suraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 08:43:29 -0500

| | Tech Support Test

Name | Suraj Mishra
E-mail | [email-masked]
Phone Number | (+91) 8355008706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon, sector 38
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Outlook, Software installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axness technologies | Technical Analyst | 4 April 2021 | 24000
Previous Employer 2 | P. C. Solution | Remote support eng. | 30 August | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check internet connection, then check that web address that is blocked by organization or not.
Then I'll check LAN cable it's properly connected or not.
Then I'll clear that browser history and also check that web address in any other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll turn on Bluetooth in my phone & speaker. After that I'll search new device from my phone, once I got that speaker name in my phone then click on pair device.

What according to you makes you a good candidate for customer service or technical support job?

I listen to user very Calmful and speak very politely with user.
I'll show sympathy on user issue and try to resolve that issue ASAP.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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