Subject: Tech Support Candidate - Shahzad Ali
From: Shahzad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 07:47:20 -0500

| | Tech Support Test

Name | Shahzad Ali
E-mail | [email-masked]
Phone Number | (91) 8532890818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 3i infotech | System engineer | 9 oct 20 |
Previous Employer 2 | Rattan Enterprise | IT Help desk | 3 jan 22 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps
#check internet connection properly
And the proxy proxy certificate maybe expired or DNS or proxy address can be wrong or if you have limited access and you're trying any other website u can't brows if you don't have access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

#Go to the Blotooth option
#Turn on from source side
#then search source name in host side
Then you can pair

What according to you makes you a good candidate for customer service or technical support job? | I'm good at to convince to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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