Subject: Tech Support Candidate - pankaj jha
From: pankaj jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 03:02:05 -0500

Tech Support
Test

Name

pankaj
jha

E-mail

[email-masked]

Phone Number

(91) 9643824507

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland limited

Sr, administrator- EUS

24 march
2022

30350

Previous Employer 1

Info services

technical
support engineer

5 December 2016

14520

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Being a user will follow the below steps.

1. Internet is connected with My device.

2. URL is correctly mentioned.

3. If there is any proxy issue.

4. site is blocked by security.

5. i will check my cookies & cache as well.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Pease find
the steps.

1. Turn on Bluetooth speaker.

2. Go to settings in mobile and turn on Bluetooth.

3. In Bluetooth section search new device.

4. click on Bluetooth speaker name and click on connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
very rich experience in customer support and technical support.

I am Following ITIL standards to manage IT customers.

On a scale of 1 - 5
please rate your fluency in spoken English

4