Subject: Tech Support Candidate - Shabir Ahmad Bhat
From: Shabir Ahmad Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Jan 2022 08:02:25 -0500

Tech Support
Test

Name

Shabir
Ahmad Bhat

E-mail

[email-masked]

Phone Number

(+91) 6005173225

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Oakhla

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Bundle Technologies

Fulfillment
Expert

26 october

32000

Previous Employer 2

IT Support Desk

Network
Engineer

2019 September

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the error code.

Recheck the website

Clear cache

Clear browser history

Close and relaunch browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
bluetooth of mobile

Turn on device bluetooth

Search device on phone

Select device name and pair

Connected

What according to you makes you a good candidate
for customer service or technical support job?

I am an
experienced network Engineer and have dealt customers on phone, email as well as
chat.

On a scale of 1 - 5 please rate your fluency in
spoken English

5