Subject: Tech Support Candidate - Tanul Singh
From: Tanul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 11:27:28 -0500

Tech Support
Test

Name

Tanul
Singh

E-mail

[email-masked]

Phone Number

(931) 5931068

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nttdata

Helpdesk associate

Currently working

35k

Previous Employer 1

Hcl

Helpdesk associate

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.clear cache and cookies

2.will check in trusted sites and add the site

3.check for the compability

4will check on ther browser too

5.check for the internet connection

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.turn on
the Bluetooth on both devices

2.turn on the location

3.make them visible so that devices can pair up

4.once device show up in the list click on pair to connect

What
according to you makes you a good candidate for customer service or technical
support job?

1.should be very polite

2.should be very patient with user

3.listen to user problem very carefully and provide solutions
accordingly

On a scale of 1 - 5 please rate your fluency in
spoken English

4