Subject: Tech Support Candidate - Kuldeep Upadhyaya
From: Kuldeep Upadhyaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 04:55:08 -0500

Tech Support
Test

Name

Kuldeep
Upadhyaya

E-mail

[email-masked]

Phone Number

(110091) 8447850939

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Vinod Nagar
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inknowtech Pvt Ltd

Desktop support
Engineer

Working

27000

Previous Employer 1

F1 infosolution and services
Pvt Ltd

Technical support Engineer

2016

18000

Previous
Employer 2

Iqor global services Pvt Ltd

On-site engineer

2015

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Please contact internet connection in check the
status

Please restart laptop Nd reopen the application

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
blutooth in phone

Press the power button in spekar select pearing mode and connect

What
according to you makes you a good candidate for customer service or technical
support job?

Instant and correct solution guidence to provide
a customer

On a scale of 1 - 5 please rate your fluency in
spoken English

4