Subject: Tech Support Candidate - Deeptimayee Biswal
From: Deeptimayee Biswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 02:10:04 -0500

| | Tech Support Test

Name | Deeptimayee Biswal
E-mail | [email-masked]
Phone Number | (91) 9019464213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical support | 10-01-2022 | 3.8LPA
Previous Employer 1 | Skypro | Technical support | 31-05-2019 | 1.8LPA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st : cross check the internet connection
2nd : if internet connection is there can delete the browser  history and can try to open the website .
3rd : can cross check the error code  and identify the issue then try to troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st : Powering on the Bluetooth Speaker .
2nd : in Phone open go to Settings & turn on the Bluetooth and search the Bluetooth device and  connect the same .

What according to you makes you a good candidate for customer service or technical support job? | I can listen Customer issue Carefully and able to get the exact issue,Convince customer to wait while troubleshooting and resolve the issue Soon.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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