Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 10:29:57 -0500

Tech Support
Test

Name

Rohit
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9627825589

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sikandrabad near of
Greaternoida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Team computer Pvt Ltd

Desktop support engineer

Currently working

38000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I remove the all of the cookies of the
browser after then check the LAN cable and then the IP and DNS IP after then
check Firewall settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to the
Bluetooth in setting after then discover the bluetooth device after then
connect

What according to you makes you a good candidate
for customer service or technical support job?

I listen
carefully of the customer query and after then give the fast
resolution

On a scale of 1 - 5 please rate your fluency in
spoken English

4