Subject: Tech Support Candidate - Skand Pandey
From: Skand Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 11:40:23 -0500

| | Tech Support Test

Name | Skand Pandey
E-mail | [email-masked]
Phone Number | (91) 7017080930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCSL | Systems Engineer | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I check the Internet connection of my system and restart my system. If internet is working fine then I'll check if the website (www.ndtv.com) is down for all or its not only working on my system. After this stage, I'll try clearing my browser's history, flush DNS and cache memory and try again, the website should be accessible now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable the bluetooth speaker.
2. Turn on bluetooth on mobile device from settings and scan for new devices.
3. Find the required bluetooth speaker and pair with it.
4. Bluetooth speaker connected to mobile device now.

What according to you makes you a good candidate for customer service or technical support job? | I am working as a technical support professional in a reputed organization from last 2 years. I have dealt with foreign clients and have resolved their escalations with ease. I always strive to provide first hand resolution and client satisfaction is my top most priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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