Subject: Tech Support Candidate - Ankit Ver.a
From: Ankit Ver.a <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 11:21:26 -0500

| | Tech Support Test

Name | Ankit Ver.a
E-mail | [email-masked]
Phone Number | (91) 9009512898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Morna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qualix Information System llp | Software Support Engineer | Currently working | 20,000
Previous Employer 1 | Sahasra Electronic pvt. Ltd | SAP Engineer | Aug 2020 | 15,000
Previous Employer 2 | Sahara India | Support Enginrer | Aug 2019 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Internet connection,  domain of website, system configuration, firewall, Ram of system, cache memory of system, etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Swip down from the top of the screen
Step 2- Touch and hold bluetooth
Step 3-Tap pair new device
Step 4- Tap the name of the bluetooth device
Step 5- Follow the screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Understand the client words and satisfied them with words or conversation and at the same time follow the instructions of our manager or developer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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