Subject: Tech Support Candidate - KHUSHBOO KUMARI
From: KHUSHBOO KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 10:06:48 -0500

| | Tech Support Test

Name | KHUSHBOO KUMARI
E-mail | [email-masked]
Phone Number | (91) 9341087477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | RAMGARH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | technical support | june 2018 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if the same problem persist with other websites too.

2. If yes, then I will check my data or internet connection(try to refresh ).

3.Clear cache and again try to open it.
4. Try to restart the system and then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First step is to switch on the speaker and make sure it's in pairing mode.

2. Next step is to switch on the Bluetooth of my mobile, go to settings and click on Bluetooth icon and search for the device and click on the device name ...it will display "pairing".

3. Once the device connects it will show "device connected".

What according to you makes you a good candidate for customer service or technical support job? | I empathize with the customers and try to bring solution to their problems. I can listen to the customers issue , analyze them and provide the adequate answer or solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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