Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 06:33:56 -0500

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (91) 8826559475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SAGARPUR DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VGlobal ITES | Sr. IT Engg | Feb 21 | 39k
Previous Employer 1 | Serco Global Services | IT Engg | Nov 12 | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)check whether the other websites are being opened.
2)Check whether the internet is properly connected.
3)Check with ping command whether we reaching to the destination host,if are unable to reach to the host we can release/renew the IP and if it still not work than reset the port with command winsockreset and that will fix the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Need to turn on the bluetooth function on mobile and bluetoth device both
2)Need to search for the new device which we want to connect.
3)Pair the device and than connect

What according to you makes you a good candidate for customer service or technical support job? | According to me I am a good listner as well as a soft spoken person with lots of patience which makes me a good customer service executive for the technical profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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