Subject: Tech Support Candidate - Kapil Shakti
From: Kapil Shakti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 06:02:03 -0500

| | Tech Support Test

Name | Kapil Shakti
E-mail | [email-masked]
Phone Number | (+91) 8287377628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Senior technical support Engineer | Since 6 years | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Gernely we need to check connectivity using with ping command.If this link is not connecting it can be different types of issue so one by one we have to check regarding this.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to go in phone settings then click on bluetooth turn on then need to pair after paing then will be able to connect properly
What according to you makes you a good candidate for customer service or technical support job? | You can achieve any achivement to deliver on time service to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |