Subject: Tech Support Candidate - Faiz Ahmad
From: Faiz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 02:00:40 -0500

Tech Support
Test

Name

Faiz
Ahmad

E-mail

[email-masked]

Phone Number

(+91) 9718663996

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shaheen Bagh, Near Kalindi
Kunj, New Delhi-110025

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jaarvis Technologies

System Administrator

31-Jan-2022

36000/-

Previous Employer 1

Tech Mahindra

Senior Customer
Support

10-Oct-2020

25000/-

Previous Employer 2

Majorel India

Technical
Support

12-Feb-2020

20000/-

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- Check my Connection with Other Sites.

2- See if the Problem Is on my End or Theirs(www.ndtv.com)

4- Check Another Browser or with Incognito Window.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Turn On the Bluetooth speaker.

2- With control buttons put the speaker on pairing mode.

3- Turn On the mobile's bluetooth.

4- Using the native controls on your Bluetooth device, select the “speaker
name” in our Bluetooth settings to pair.

5- Put the security key for pairing(if any).

6- When successfully paired and connected, the Pairing/Line In Indicator will
display a solid blue light/green light and a beep will sound from the
unit.

What according to you makes you a good candidate
for customer service or technical support job?

1-
Communication and Interpersonal Skills

2- Dependability and a Strong Work Ethic

3- Adaptability and Flexibility

4- Related Work Experience

5- Creativity and Intelligence

6- Leadership and Teamwork

On a scale of 1 - 5 please rate your
fluency in spoken English

5