Subject: Tech Support Candidate - Tanmay Shukla Tanmay
From: Tanmay Shukla Tanmay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 01:51:07 -0500

| | Tech Support Test

Name | Tanmay Shukla Tanmay
E-mail | [email-masked]
Phone Number | (+91) 9818159585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad, Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Antivirus basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL technologies Ltd third party | Desktop Support Engineer | 10th January 2022 | 20730
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i need ask to user that where user stay. If user working at home network then i need to change proxy settings. If that will not work then I need to connect the our organization VPN then check it and we can change the home network. Or we can check with other browser. Also i need to delete the cache and temp data or remove browser history. Or we can ask to user that user need to first co-ordinate with user ISP provider.
If user facing that issue with organization network then need perform like delete all cache and browser history, change password, change proxy settings and also check the permission still allow or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open both devices then enable the Bluetooth option.
2 Then need to search the device Bluetooth name.
3 Then need to connect.

What according to you makes you a good candidate for customer service or technical support job?

1 Good listener.
2 Good understand the end user points.
3 Good communication.
4 Feel to user that you ready to taking your issue and helping for any concern team person align.
5 Confidential for taking the challenges.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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