Subject: Tech Support Candidate - Adnan Bhat
From: Adnan Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 23:54:00 -0500

| | Tech Support Test

Name | Adnan Bhat
E-mail | [email-masked]
Phone Number | (91) 7051466123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DLF City
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
SaaS, ERP Support Consultant, CRM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ExaltSystem | ExaltSystem | Dec | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try below troubleshooting steps:

1- Restart My Device
2- Make Sure the Internet Connection Works.
3- Check if the Website is Down for Everybody or Just Me.
4- Try clearing Browser cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are few easy steps to connect and use Bluetooth speakers:

1-Steps to connect Bluetooth speaker.
2-Put the speaker in pairing mode.
3-Switch on Bluetooth on mobile phone.
4-Wait for the phone to connect.
5- Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product / services a consultant offers.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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